Conclusion Limited Terms

​

Torch Acceptable Use Policy

​

These acceptable use standards apply to any material you upload or share to our site or generate on our site (User Content). They also apply to any contact you make with other users on our site, links to our site, and any other ways you use our site.

​

For the avoidance of doubt, these acceptable use standards are intended to apply to both the Conclusion Limited website and the Torch application, referred to herein as our “site”, “website” or “application”.

You must comply with these standards in spirit as well as to the letter.

​

Conclusion Limited will determine, in its discretion, whether any User Content or your use of our site breaches these acceptable use standards.

Conclusion Limited reserves the right, in its discretion, to delete any User Content and/or suspend/terminate your use of our site where we reasonably consider a breach of these acceptable use standards has occurred. 

​

You may not use our site:

• In any way that breaches any local, national or international law or regulation.

• In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.

• For the purpose of harming or attempting to harm minors in any way.

• To bully, insult, intimidate or humiliate any person.

• To enable, support or use exploitative behaviour in any way.

• For the purpose of any racial and/or cultural slur in any way.

• To send, knowingly receive, upload, download, share, post, use or re-use any material which does not comply with our content standards.

• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

​

User Content:

• Must be accurate (where it states facts).

• Only contain opinions that are genuinely held.

• Must comply with the law applicable in any country from which it is posted and to which the website is targeted.

​

User Content must not:

• Be defamatory of any person.

• Be obscene, offensive, hateful or inflammatory.

• Infringe any copyright, database right or trade mark of any other person.

• Include video content that has been or would be likely to be given an R18 certificate by the British Board of Film Classification (BBFC).

• Include video content not suitable for BBFC classification.

• Include material that might impair the physical, mental or moral development of persons under the age of 18.

• Be likely to deceive any person.

• Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

• Contain illegal content or promote any illegal content or activity.

• Be in contempt of court.

• Be threatening, abuse or invade another's privacy, or cause continuous annoyance, inconvenience or needless anxiety.

• Be likely to harass, upset, embarrass, alarm or continuously annoy any other person.

• Impersonate any person or misrepresent your identity or affiliation with any person.

• Give the impression that the User Content emanates from Conclusion Limited, if this is not the case.

• Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.

• Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.

• Be pornographic.

​​

Illegal content

In addition, you must not use our site in any way that involves:

• Terrorism offences.

• Child sexual exploitation or abuse offences including grooming and child sexual abuse material.

• Encouraging or assisting suicide (or attempted suicide) or serious self-harm offences.

• Harassment, stalking, making threats or abuse offences.

• Hate offences.

• Controlling or coercive behaviour offence.

• Drugs or psychoactive substance offences.

• Firearms or other weapons offences.

• Unlawful immigration or human trafficking offences.

• Sexual exploitation of adults offences.

• Extreme pornography offence.

• Intimate image abuse offences.

• Proceeds of crime offences.

• Fraud and financial services offences.

• Foreign interference offences.

​

Content very harmful to children

The following must not be uploaded, shared or generated directly on this service:

• Pornographic content.

• Content which encourages, promotes or provides instructions for suicide.

• Content which encourages, promotes or provides instructions for an act of deliberate self-injury.

• Content which encourages, promotes or provides instructions for an eating disorder or behaviours associated with an eating disorder.

 

Other content harmful to children

You must not upload, post, create on our site or share any of the following:

• Content that is abusive and which targets any of the following characteristics: race, religion, sex, sexual orientation, disability, gender reassignment.

• Content which incites hatred against people:

• of a particular race (including colour, nationality, and ethnic or national origins, religion (including lack of religion), sex or sexual orientation;

• who have a physical or mental disability; or

• who have the characteristic of gender reassignment (meaning the person is proposing to undergo, is undergoing or has undergone a process (or part of a process) for the purpose of reassigning the person's sex by changing physiological or other attributes of sex).

• Content which encourages, promotes or provides instructions for an act of serious violence against a person.

• Bullying content.

• Content which:

• depicts real or realistic serious violence against a person (real or not);

• depicts the real or realistic serious injury of a person (real or not) in graphic detail.

• Content which:

• depicts real or realistic serious violence against an animal (real or not);

• depicts the real or realistic serious injury of an animal (real or not) in graphic detail;

• realistically depicts serious violence against a fictional creature or the serious injury of a fictional creature in graphic detail.

• Content which encourages, promotes or provides instructions for a challenge or stunt highly likely to result in serious injury to the person who does it or to someone else.

• Content which encourages a person to ingest, inject, inhale or in any other way self-administer:

• a physically harmful substance;

• a substance in such a quantity as to be physically harmful.

​

Offences

You must not upload, post, create on our site, share or cause any uploading, posting, creation or sharing, of any of the following:

• A grossly offensive, indecent, obscene or menacing message intending to cause continuous offence, menace, distress or anxiety.

• A false message knowing it to be false, intending to cause non-trivial psychological or physical harm to a likely audience, and with no reasonable excuse.

• A message threatening death or serious harm while intending or being reckless as to whether the object of the threat would fear that the threat would be carried out.

• Flashing images when it is reasonably foreseeable that an individual with epilepsy will see it and the sender intended that the individual would suffer harm and the sender has no reasonable excuse for sending the images.

• A communication that intends to encourage serious self-harm.

• An unsolicited sexual image, including a manufactured intimate image or "deepfake" intending the recipient to be caused alarm, distress or humiliation, or for the purpose of sexual gratification and being reckless as to whether the recipient will be caused alarm, distress or humiliation.

• A sexually explicit nature.

​

Additional provisions for video content

You must comply with our guidance on use of maturity or sensitivity ratings on video content.

For the avoidance of doubt, for any User Content in the form of video content:

• You must tell us immediately, if you upload a video containing any of the following: criminal material (relating to terrorism, sexual exploitation of children, child pornography, racism and xenophobia), unclassified or unclassifiable videos, videos rated R18 or suitable for R18 rating and other material that might impair the physical, mental or moral development of persons under the age of 18 (restricted material).

• You must not upload a video containing material likely to incite violence or hatred against a group of persons or a member of a group of persons based on any of the following grounds: sex, race, colour, ethnic or social origin, culture, genetic features, language, religion or other belief, political opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

 

Advertising

You must not upload, post, create on our site or share content containing any advertising or promoting any services or web links to other sites.

You must not upload a video containing advertising for any of the following:

• Cigarettes and other tobacco products, electronic cigarettes or electronic cigarette refill containers, and prescription-only medicine; or

• Drugs, illegal in nature or pharma distributed drugs (except for the purpose of education);

• Alcoholic drinks that are not aimed specifically at under 18s and do not encourage immoderate consumption of alcohol.

Any advertising included in a video you upload must not:

• Prejudice respect for human dignity.

• Include or promote discrimination based on sex, racial or ethnic origin, nationality, religion or belief, disability, age or sexual orientation.

• Encourage behaviour prejudicial to health or safety.

• Encourage behaviour grossly prejudicial to the protection of the environment.

• Cause physical, mental or moral detriment to persons under the age of 18.

• Directly exhort such persons to purchase or rent goods or services in a manner which exploits their inexperience or credulity.

• Directly encourage such persons to persuade their parents or others to purchase or rent goods or services.

• Exploit the trust of such persons in parents, teachers or others such as those in a position of primary care.

• Unreasonably show such persons in dangerous situations.

​

You must use the functionality provided on our site to declare whether, as far as you know or can reasonably be expected to know, any video contains advertising.

 

Torch App Moderation Framework
 

1. Action Authority Matrix

​

Platform (Torch) Actions

1. Content Management

   • Delete polls

   • De-activate live polls

   • Delete comments

   • Require prior approval (public/private)

   • De-activate groups

   • Delete user profiles

   • De-activate users

2. Implementation Requirements

   • Critical violations: Immediate action

   • High priority: creator response window

   • Standard: creator resolution window

​

Creator Actions

1. Poll Management

   • Delete own poll

   • Delete comments

   • Manage content

   • Set permissions

2. Group Management

   • Remove users (public groups)

   • Remove/delete invited users (private groups)

   • Restrict content posting by default

   • Manage member permissions

 

User Actions

1. Content Control

   • Delete/edit own comments

   • Report violations

   • Manage own content

   • Leave groups

 

2. Violation Categories and Response Times

​

Torch will moderate the platform so critical/objectionable content reports will be dealt with 24 hours by removing the content and ejecting the user who provided the offending content

​

Critical Priority

(Action: Platform intervention, post-action creator notification)

1. Poll Violations

   • Pornographic/Exploitative Content

   • Collecting Personal Info Without Consent

   • Hate Speech/Discrimination

   • Inadequate Anonymity

   • Sharing User Data Without Permission

2. User/Group Violations

   • Hate Speech

   • Privacy Violations

   • 18+ Content without Notice

   • Unauthorized Data Collection

   • Systematic Abuse

​

High Priority 

1. Poll Violations

   • Offensive Language

   • Un-validated Promotional Content

   • Biased Questions

   • Misleading Questions

   • Manipulative Options

 

1. User/Group Violations

   • Spam

   • Vandalism

   • Fake Profiles

   • Systematic Misuse

​

Standard Priority

1. Poll Violations

   • Duplicate Polls

   • Irrelevant Content

   • Quality Issues

2. User/Group Violations

   • Inappropriate Content

   • Minor Rule Violations

   • General Concerns

 

Assessment Process

1. Initial Review

   • Identify violation category

   • Check user/content history

   • Assess immediate risk

   • Determine notification path

2. Action Selection

   • Review available actions

   • Consider creator role

   • Check notification requirements

   • Plan implementation

3. Documentation

   • Record violation details

   • Log actions taken

   • Track notifications

   • Monitor outcomes

 

3. Implementation Guidelines

Critical Violations

1. Immediate Actions

   • Review report

   • Take platform action

   • Send post-action notification

   • Document steps

2. Follow-up

   • Monitor situation

   • Review related content

   • Check for patterns

   • Update records

 

High Priority Issues

1. Initial Response

   • Send creator notification

   • Document notification

   • Prepare action plan

2. Follow-up

   • Review creator response

   • Assess adequacy

   • Take action if needed

   • Update records

 

Standard Issues

1. Creator Management

   • Send notification

   • Provide guidance

   • Monitor situation

2. Resolution

   • Check creator action

   • Assess effectiveness

   • Provide support

   • Document outcome

 

4. Quality Assurance

​

Review Process

1. Regular Audits

   • Response times

   • Action appropriateness

   • Documentation completeness

   • Resolution effectiveness

2. Improvement Cycle

   • Template updates

   • Process refinement

   • Training enhancement

   • Policy review

Performance Metrics

1. Response Metrics

   • Time to first action

   • Resolution time

   • Creator response rate

   • User satisfaction

2. Quality Metrics

   • Decision consistency

   • Documentation quality

   • Follow-up effectiveness

   • Pattern recognition

 

5. Documentation Requirements

​

Report Records

1. Initial Documentation

   • Report details

   • Violation category

   • Risk assessment

   • Action plan

2. Action Records

   • Steps taken

   • Notifications sent

   • Creator response

   • Resolution details

 

Follow-up Documentation

1. Monitoring Records

   • Situation updates

   • Additional actions

   • Pattern recognition

   • Effectiveness review

2. Closure Records

   • Final resolution

   • Lessons learned

   • Recommendations

   • Future monitoring needs

 

Creator's Guide to Content Moderation

​

Your Moderation Powers

​

Poll Creator Powers

1. Content Management

   • Delete your poll at any time

   • Remove any comments from your poll

   • Control who can interact with your poll (private polls)

2. User Management

   • Report serious violations to Torch

 

Group Creator Powers

1. Member Control

   • Public Groups: Remove any user

   • Private Groups: Remove invited users

   • Block problematic users from re-joining a private group

   • Report serious violations to Torch

2. Content Control

   • Delete inappropriate polls

   • Restrict posting capabilities

   • Report serious violations to Torch

   • Set group participation rules

 

When to Take Action-

Immediate Action Needed

1. Clear Violations

   • Offensive language

   • Inappropriate content

   • Disruptive behaviour

   • Spam comments

2. User Issues

   • Harassing behaviour

   • Multiple violations

   • Disruptive participation

   • Spam activities

 

When to Contact Torch

1. Serious Violations

   • Privacy concerns

   • Hate speech

   • Harmful content

   • Data misuse

2. Escalating Issues

   • Repeated problems

   • Multiple users involved

   • Pattern of behaviour

   • Complex situations

 

Best Practices

Regular Monitoring

1. Content Review

   • Check comments regularly

   • Monitor user interactions

   • Review reported issues

   • Assess content quality

2. Proactive Management

   • Set clear guidelines

   • Address issues promptly

   • Document actions taken

   • Maintain consistency

 

Fair Moderation

1. Before Taking Action

   • Review the issue carefully

   • Consider context

   • Check user history

   • Apply rules consistently

2. When Taking Action

   • Be professional

   • Document reason

   • Keep records

   • Be consistent

 

Using Your Tools

Content Management

1. Deleting Content

   • Select content

   • Choose delete action

   • Confirm deletion

   • Document if serious

2. User Management

   • Review user activity

   • Select appropriate action

   • Implement restriction

   • Monitor outcome

 

Reporting to Torch

1. When to Report

   • Serious violations

   • Repeated issues

   • Complex problems

   • Safety concerns

2. How to Report

   • Use reporting tool

   • Provide details

   • Include evidence

   • Be specific

 

Getting Support

Contact Torch When

1. Immediate Help Needed

   • Privacy violations

   • Safety concerns

   • Complex situations

   • Technical issues

2. Guidance Required

   • Policy questions

   • Tool assistance

   • Best practices

   • Complex decisions

 

Support Channels

1. Available Help

   • Email support

   • Reporting tools

   • Help documentation

   • Community guidelines

 

Preventive Measures

Setting Guidelines

​

1. Clear Rules

   • Posting guidelines

   • Behaviour expectations

   • Consequences

   • Appeal process

2. Communication

   • Regular reminders

   • Clear notifications

   • Consistent messaging

   • Open dialogue

 

Maintaining Quality

​

1. Regular Reviews

   • Content check

   • User behaviour

   • Group dynamics

   • Issue patterns

2. Proactive Steps

   • Update guidelines

   • Address concerns early

   • Maintain records

   • Seek feedback

 

Quick Reference

Common Actions

​

1. Content Issues

   • Review

   • Delete if needed

   • Document

   • Monitor

2. User Issues

   • Assess

   • Take action

   • Record

   • Follow up

 

Decision Guide

1. Minor Issues

   • Handle directly

   • Document action

   • Monitor outcome

   • Update if needed

2. Major Issues

   • Report to Torch

   • Document details

   • Await guidance

   • Follow up

​

Creator's Guide to CSAM Reporting and Prevention
Understanding Your Legal Responsibilities

As a poll creator or group administrator on Torch App, you have important legal responsibilities regarding Child Sexual Abuse Material (CSAM). Under UK law, specifically the Online Safety Act, everyone must take action when encountering such content.
 

What Constitutes CSAM
•    Images or videos depicting minors in a sexual context
•    Digitally altered images of minors in sexual situations
•    Sexualized content involving anyone under 18
•    Content that could be used for grooming or exploitation

Immediate Actions Required
If You Discover CSAM Content
1.    Report Immediately 
o    Use the "Report" function with "Child Safety" category
o    Do NOT share, forward, or save the content even as evidence
o    Do NOT message or confront the user who shared it
2.    Platform Removal 
o    Delete any such content from your polls or groups immediately
o    Remove the user who posted the content from your group
o    Use the "Block" feature to prevent their return
3.    Documentation 
o    Note when and where you discovered the content
o    Record your actions taken (reporting, removal)
o    Maintain confidentiality throughout this process

Prevention Strategies
For Poll Creators
1.    Clear Guidelines 
o    Include explicit prohibition of CSAM in poll instructions
o    State that all such content will be reported to authorities
o    Note that Torch App monitors for such material

2.    Active Monitoring 
o    Review comments promptly
o    Be vigilant with polls that may attract younger users
o    Set appropriate age restrictions when creating polls

For Group Administrators
1.    Member Screening 
o    Review member requests for private groups
o    Establish clear group rules prohibiting harmful content
o    Consider approval requirements for content in high-risk groups

2.    Proactive Measures 
o    Consider pre-moderation for groups with sensitive topics
o    Regularly remind members about community guidelines
o    Remove suspicious accounts promptly

Your Protection
Legal Safeguards
•    Prompt reporting protects you from liability
•    Documentation of your actions serves as evidence of compliance
•    Torch App supports creators who follow reporting protocols

Confidentiality
•    Your identity as a reporter is protected
•    Reports are handled securely and confidentially
•    Authority reports are made by Torch App, not individual creators

FAQ for Creators
Q: What if I'm not sure if content qualifies as CSAM?
A: If you're unsure, still report it using the "Child Safety" option. It's better to report uncertain content than to ignore potential CSAM.

Q: Will I be notified about the outcome of my report?
A: Due to legal restrictions, specific outcomes cannot be shared, but you will receive confirmation that your report was processed.

Q: Could I face consequences for content in groups I manage?
A: Active monitoring and prompt reporting protect you. Legal issues typically arise from inaction rather than from content posted without your knowledge that you promptly address.

Q: Should I notify other members about CSAM I've discovered?
A: No. Maintain strict confidentiality and only report through official channels. Discussing specific instances could interfere with investigations.

​

Quick Reference Guide
Report Immediately If You See:
•    Any sexual content involving minors
•    Users attempting to share contact information with minors
•    Suspicious patterns of interaction with young users
•    Content that sexualizes or inappropriately depicts children

Your Reporting Checklist:
1.    Use in-app reporting tool with "Child Safety" category
2.    Remove content/user (if within your permissions)
3.    Document your actions
4.    Maintain confidentiality
5.    Cooperate with any follow-up from Torch App

Need Help?
Contact our dedicated support team at safeguarding@torchsocial.com for guidance on reporting or prevention strategies.
Protecting children is everyone's responsibility under UK law. Your vigilance helps make Torch a safer platform for all users.